Returns & Exchanges
We want you to LOVE annishuan! And here at annishuan! we pride ourselves in high quality products with ultimate customer satisfaction. So here are a few tips on our Exchange and Returns Policy.
1. Returns:
You may return any of your purchased products within 14 days from the date received for a full refund. All merchandise returned to our online returns address must be in new, unworn condition with all tags attached and must be accompanied by the invoice/receipt from the original shipment. There would be a $5.00 restocking fee applied to all return orders. No returns will be accepted after the 14 day period.
Accessories: This item is unwashed, with labels and original packaging. It depends on the circumstances, inspection and refusal to return.
The shipping carrier you use to return merchandise (UPS, FedEx, USPS) is up to you, but we strongly suggest choosing a method that provides tracking as LVE! is not responsible for lost return packages.
Any Returns resulting in an error on Behalf of LIVE! we will hold ourselves accountable and facilitate the Returns Process. Please email [email protected] for assistance in this case. For any reason if you feel that you received a product that may have a defect, or that an order was erroneous from out part please contact us so we can arrange shipping, and in this case no additional fees will be implemented.
Refunds will be made to the original form of payment for all returns, including items received as gifts. Refunds can also be issued as a form of store credit if desired.
2. Refund process
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges:
The merchandise should be unworn, unwashed, with tags and original packaging for Exchange. Customers are responsible for the Return shipping. A $5.00 restocking fee will be applied to all items sent back for exchanges as long as the item is not a result of an error. Customers are reminded to email or call customer service regarding their exchange for payment differences.